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Kelnixa Falxar

Mobile App Testing Excellence

Privacy Policy

Your data privacy matters deeply to us

At Kelnixa Falxar, we believe transparency about data handling builds the trust that makes great working relationships possible. This policy explains exactly how we collect, use, and protect your information when you work with our mobile app testing and debugging services.

Information We Collect

When you reach out to us about mobile app testing services, we collect information that helps us understand your project needs and deliver effective solutions. This typically includes your contact details, company information, and specific details about the mobile applications you need tested.

Contact Information

Name, email address, phone number, and company details you provide when requesting our services or scheduling consultations.

Project Data

Technical specifications, app files, testing requirements, and debugging parameters necessary for our testing services.

Communication Records

Email conversations, meeting notes, and project discussions that help us maintain continuity in our service delivery.

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering quality mobile app testing services. We don't collect data just to have it — everything we gather directly supports our ability to help you identify and resolve issues in your mobile applications.

  • Conducting comprehensive testing and debugging of your mobile applications
  • Communicating project updates, findings, and recommendations
  • Scheduling testing sessions and coordinating project timelines
  • Maintaining records of testing methodologies and results for your reference
  • Improving our testing processes based on project outcomes and client feedback

Data Protection and Security

Your app data and business information receive the same level of protection we'd want for our own confidential projects. We use industry-standard security measures because mobile app testing often involves access to sensitive application code and user data.

All testing environments are isolated and secure. Project files are encrypted during storage and transmission. Access to client data is strictly limited to team members directly involved in your testing project, and we maintain detailed access logs for accountability.

When testing is complete, we follow established protocols for secure data deletion or return, depending on your preferences and our service agreement terms.

Sharing and Disclosure

We don't sell, trade, or otherwise share your personal information or app data with third parties. Your testing projects and business information stay confidential within our team.

The only exceptions involve legal requirements — if we're legally obligated to disclose information due to court orders or regulatory requirements, we'll notify you when legally permissible to do so.

We occasionally work with specialized testing tools and platforms that may process your app data during testing, but these relationships are governed by strict confidentiality agreements that extend our privacy protections to any third-party tools we use.

Your Rights and Control

You maintain significant control over your information throughout our working relationship. Since mobile app testing requires close collaboration, we want you to feel confident about how your data is handled at every step.

  • Request copies of all data we have about you or your projects
  • Correct any inaccurate information in our records
  • Request deletion of your data when our service relationship concludes
  • Restrict how we process certain types of project information
  • Receive your data in a portable format if you need it for other purposes

These rights are designed to give you meaningful control over your information. We'll respond to requests within 30 days and work with you to address any concerns about data handling.

Data Retention

We keep your information only as long as needed to deliver our testing services and meet any legal or business requirements. For active projects, we maintain all relevant data throughout the testing period and for 90 days afterward to address any follow-up questions or additional testing needs.

Communication records and basic contact information may be retained longer to maintain business relationships and provide continuity if you engage our services for future projects. However, sensitive app data and detailed testing files are typically deleted or returned within 120 days of project completion unless you specifically request longer retention.

Cookies and Website Data

Our website uses basic cookies to improve your browsing experience and help us understand how people find and use our services. These are primarily functional cookies that remember your preferences and analytical cookies that help us see which information is most useful to visitors.

We don't use advertising cookies or track your activity across other websites. The data we collect through our website is focused on understanding how we can better present information about our mobile app testing services.

Updates to This Policy

We review and update this privacy policy annually or whenever we make significant changes to our data handling practices. When we update the policy, we'll notify existing clients via email and post the updated version on our website with a clear effective date.

Significant changes that affect how we handle existing client data will include a grace period where you can review the changes and discuss any concerns with our team directly.

Questions About Your Privacy?

Email us at support@koinly.co.com
Call us at +14127200043
126 River Rd, New Bedford, MA 02745, United States

This Privacy Policy is effective as of January 15, 2025